OUR LIFETIME WARRANTYGive us a call to speak with one of our helpful representatives about how we can ‘magically’ transform your bathroom. Contact us to schedule your FREE bathroom remodeling consultation today!
OUR LIFETIME WARRANTY
We here at Bath Planet believe in quality, long lasting products, and we’re willing to put our money where our mouth is. We provide a transferable, lifetime warranty on all products that we install. From the studs to the shower head, you can rest assured that no matter what happens, we’ll fix it at no cost to you and with no questions asked.
Does it seem like you have terrible luck, and always run into issues with new renovations? Do you have an old home that loves to throw surprises at you? No problem. No matter what caused the damage, we’re here to fix it.
Selling your house or hoping to one day pass it on to the next generation? Just let us know who the new owners will be, and they’ll get all the same warranty benefits as the original owner.
We believe that our duty to our customers doesn’t end when we finish hammering in the last nail or wiping off the last counter after a long day of installation. We plan to be here for you and your shower whenever you need us, for many years to come. That’s the customer service and quality you get when you shop with us at Bath Planet of Bowling Green.
BATH PLANET'S GUARANTEE
When Bath Planet was created, we set out to provide households with a simple alternative to the hassle and sky-high costs of traditional home. Remodeling your bathroom should be an exciting time, and it can be when you work with the right partner.
We are committed to delivering the best product, the best service, and the best overall experience in the bathroom remodeling industry. We stand behind our commitments – we guarantee it!
We pledge to respect YOU
We will communicate with you throughout your project. We believe in “no surprises” and will not frustrate you with a lack of information. We will confirm your purchase and let you know when the materials for your bathroom have arrived and have been double-checked by our production team.
We will contact you to schedule the installation of your new bathroom and follow up to make sure everything is just right. Proactive communication is OUR job, not yours. We will provide you with proof that Bath Planet products are backed by the Good Housekeeping Seal. With over 100 years of in-depth testing and evaluation, the Good Housekeeping Seal is one of the most recognized symbols of consumer protection and is only awarded to the very best products and services. We are very proud to have earned the prestigious Good Housekeeping Seal, which provides added peace of mind for our customers.
We will fully explain the Bath Planet Customer Referral Program to you. We believe that positive references are the best possible indicator of us delivering on our commitments. We encourage our customers to participate in our Referral Program, where you can help your colleagues, friends, and family find the best value in remodeling and also earn a reward for yourself! ($100 for every customer referred, and $100 credit for them as well.)
We will ask you to write a review about our performance. Within two weeks of your installation, an independent Customer Research/Survey company will contact you to get your unfiltered and unbiased assessment of our company. We take this feedback very seriously and deeply appreciate our customers taking the time to provide it. This way, we can continuously improve upon the service we provide.
We pledge to respect YOUR TIME
We will be on time for your design consultation appointment. Nothing is more frustrating than waiting for a company to show up. We know that your time is valuable, and if, for some reason, we are not on time, we will credit you $100 off your quote. No excuses, no exclusions.
We will be on time to install your new bathroom. Again, we will respect your time, and if, for some reason, we are late, we will credit you $100 off your purchase.
We will respond in a timely manner to any service issues. If you have any service issues or questions/concerns, please contact us! Our staff is always ready to help, and if you need a service appointment for any reason, we will schedule it with you for a convenient date and time. We will absolutely NOT “play it by ear.” Many other companies don’t treat service requests with the appropriate urgency and will tell you things such as, “We’ll try to send someone out on Wednesday afternoon if they finish their job that morning.” We all know how that ends up. No one ends up coming to resolve YOUR issue, and you waste hours of your valuable time waiting for someone to arrive. That is not how we conduct business at Bath Planet. We respect your time and will schedule any service appointments quickly and professionally.
We pledge to respect YOUR HOME
We will make sure your home stays CLEAN. One of the main reasons home remodeling has a negative reputation is that all too often, your home is left in worse condition than before the remodel by companies who view your home as a “job site.” We understand that your home is your pride and joy and, in most cases your most valuable possession. We pledge to treat it as such. We will take the extra steps to make sure it is clean and protected before we begin installing your new bathroom, and we will clean up everything after the installation is complete.
We will show you that we are fully insured with both liability insurance and worker’s compensation. No one expects things to go wrong, and most of the time, they don’t, but that’s why it’s called insurance. If something should go wrong, you do not want to discover at that point that you have been working with a company that is not properly insured. Some other companies say they are fully insured but are not. We are, and we will provide you proof of our insurance documentation so that you can rest assured.
We will make things right. Another reason the home improvement industry often suffers from a poor reputation is that once you have paid for a project, some companies view your project as a ‘cost,’ with the objective suddenly becoming to finish as quickly as possible, cutting corners in the process. We will not do that. We believe in doing things right, and we will review the end-of-project review form with you BEFORE beginning the installation of your new bathroom. If you cannot rate us as “Outstanding” on any criteria at the end of the installation, please tell us, and we will make it right. We do not believe in “good enough.”
We pledge to respect YOUR HARD-EARNED MONEY
We will provide you with the Bath Planet Product Warranty. Our commitment is to provide you with the best products. If, for any reason, there is EVER a problem with our acrylic remodeling products, you have the peace of mind knowing that they are covered by our warranty for as long as you own your home.
We will transfer your warranty to a new owner if you sell your home within two years of the installation of your new bathroom. This is a definite value you can include with your home if you choose to sell it.
Are you looking to renovate?
We have an outstanding team of consultants, designers, and installers, and we guarantee to handle your remodel with the utmost professionalism. Schedule your FREE bathroom remodeling consultation today!